An explanation of the structural problems…
Japanese news with English translation
セルフレジやモバイルオーダーが「定着しない理由」構造的な問題を解説
ざっくり言うと 戸田覚氏がYouTubeで「定着しないサービス」の構造的問題を解説した セルフレジ等は「提供側が便利なだけ」で利用者に不便を強いると批判 本当に普及するサービスは説明不要ですぐ使えるものだと戸田氏は提言した 記事を読む
In short, Satoru Toda explained the structural problems of "services that don't catch on" on YouTube. He criticized self-checkout systems and the like, saying they are "only convenient for the provider" and impose inconvenience on users. Toda suggested that truly popular services are those that don't require explanation and can be used immediately. Read the article.